Terms & Conditions

1. 1 No refunds or cancellations: Orders cannot be cancelled once submitted. No refunds will be issued for user mistakes, incorrect numbers, or wrong submissions. Double-check every order before confirming.
2. 2 No payment reversals: Attempting a payment reversal through your telecom provider after placing an order will result in immediate and permanent account termination.
3. 3 No social media advertising: Do NOT advertise FlexData products on social media. Violators will have their accounts permanently deleted without warning. Share only with trusted friends and family.
4. 4 Wrong number responsibility: Always confirm the recipient's phone number and network before submitting. Incorrect details cannot be corrected after submission — no refunds will be issued.
5. 5 Report issues within 24 hours: All order-related issues must be reported within 24 hours of order completion. Late complaints will not be considered.

1. 1 Join our community: You must follow our WhatsApp community channel. Missing critical service notices due to not being subscribed is your responsibility.
2. 2 Enter numbers correctly: Do NOT include spaces or a country code (+233). Use the local format only (e.g. 054XXXXXXX). Incorrect formatting causes failed delivery with no refund.
3. 3 Numbers owing airtime: Delivery is not guaranteed on numbers with outstanding airtime debts. There is a 50–50 chance the data may succeed or fail.
4. 4 Multiple orders for the same number: Allowed, but wait for the first order to fully deliver before placing the next one.

1. 1 Delivery time: Orders may take 10 minutes to 1 hour or more depending on current network conditions. Allow sufficient time before reporting an issue.
2. 2 Confirm delivery: Dial *124# on the recipient's phone to verify data balance after an order.
3. 3 Service availability: FlexData operates 24/7. Occasional maintenance or telecom disruptions may temporarily affect delivery speeds.
4. 4 Automatic retry: If our system cannot complete an order after all delivery attempts, the full amount is automatically refunded to your wallet.

Data delivery is not supported for the following — orders placed to these will fail with no refund:

• Turbonet SIMs
• Merchant / EVD SIMs
• Broadband SIMs
• Blacklisted SIMs
• Roaming SIMs
• Wrong Network
• Wrong Phone Number
• Inactive Numbers

1. 1 Top-up fees: Wallet top-ups are processed via Paystack. A 2.5% processing fee applies to all top-ups.
2. 2 Purchases: All orders are deducted directly from your wallet balance. Ensure sufficient funds before ordering.
3. 3 Non-transferable: Wallet funds cannot be transferred between accounts or withdrawn as cash unless you are a registered agent.
4. 4 Agent withdrawals: Processed within 24–48 hours after admin review and approval.

Our support team is available 24/7 for order issues and account queries. Reach us through any of the channels below.